Returns & Exchange Policy

1. Eligibility for Returns & Exchanges

• Items must be returned within 14 business days of delivery.
• Products must be unused, in original packaging, with all intact security seals and invoices.
• Tiles & slab sets must be returned in full unopened boxes to prevent transit breakage.
• Custom-cut items, special adhesive mixes, and personalized hardware cannot be returned unless damaged upon receipt.

2. Return & Exchange Process

1. Raise Request: Contact our dedicated WhatsApp support team at +91 9120435950 or email returns@bhatiastores.com with your order ID.
2. Quality Inspection: Upload photo/video proof if reporting transit damage or missing fittings.
3. Pickup Scheduling: Our verified logistics partner will inspect and collect the items from your doorstep.
4. Refund / Replacement Dispatch: Once verified at our warehouse, replacement items are shipped within 48 hours or refund is initiated.

3. Shipping Charges & Refunds

For defective or damaged deliveries, Bhatia Stores covers 100% of return freight and reverse pickup charges. For voluntary size or shade exchanges, standard reverse pickup fees will be deducted from store credit. Refunds for online prepaid payments are credited to original payment source within 3-5 bank working days.

4. Damaged or Fragile Deliveries

Sanitaryware and ceramic tiles are delicate materials. Please unpack and inspect goods upon delivery in the presence of our courier partner. In case of visible chips or cracks, mark "Damaged on Arrival" on delivery slip and notify us within 24 hours for instant priority replacement.